Our Walk-In Center will be closed Tuesday May 21st, 2024. Sorry for the inconvenience - we will be back the next week!  Hours & Location

Walk-in Peer Counseling Center

We’re here when you need to talk.

Our primary goal as LGBTQ+ peer counselors is to listen. We want to help you clarify your thoughts and feelings as you navigate difficult decisions, points of concerns or everyday aspects of life by exploring various options of support.

Peer Counseling FAQ →

Walk-in Center

Tuesday 6:30pm – 8:30pm


Saturdays 6pm – 8pm

The LGBT Center
208 West 13th Street

Our Walk-in Center is now open! Visit us in person without an appointment. If you are unable to make it during those times, we are still offering virtual sessions by appointment on Sunday evenings.

Register for a virtual session

If you are in crisis, please call 911 immediately.

Our walk-in centers are intended for non-emergency situations.

Issues we understand

Coming Out

Sexual Orientation


Peer Counseling FAQ

  • What is peer counseling?

    The basic premise behind peer counseling is that most people are capable of solving their own problems if given a chance and some guidance. Our LGBTQ+ peer counselors use active listening skills to help the person clarify their thoughts and feelings and to explore various options or solutions such as therapist referrals, short-term counseling, and groups. As peers, we have the opportunity to share as equals. Unlike some forms of counseling, we can share our personal experiences and create an empathetic space. All our peer counselors are supervised by New York state licensed therapists.

  • Who can visit the Walk-in Center?

    Identity House provides services to all LGBTQ+ adults age 18 years and older.

  • When and where can I speak to someone?

    On Tuesdays from 6:30pm to 8:40pm and Saturday from 6:00 pm to 8:00 pm, Identity House is open at The LGBT Center, 208 W 13th Street in Manhattan. Check the daily calendar by the Center’s lobby desk for room location. If the door is shut, we are in session.

    You can also make a virtual appointment for Sundays from 6:00pm to 8:00pm.

  • Do I need to set up an appointment?

    You can make appointments for virtual sessions on Sundays. Otherwise, our in-person walk-in center is first come first served.

  • What does a counseling session look like?

    Two of our peers will sit down with you for about forty-five minutes to discuss whatever is on your mind. After that, they will provide you with referrals to resources based on the topics you indicated wanting assistance with. Since it is first-come first-serve, you may need to wait to be seen.

  • How much does it cost?

    Identity House is completely donation based. We suggest $25 per session. However, no one will be turned away due to inability to pay.

  • Do you take insurance?

    We do not accept insurance. You can donate in person with cash. You can also donate online through PayPal or Venmo (@Identity-House).

  • What if my referrals don’t work out?

    Our walk-in center is a one-time experience, we do not see people on a recurring basis. If your referrals do not work out and you’d like other ones, please email info@identityhouse.org and someone will try to assist you.

  • Can I bring a friend to support me?

    In order to provide you with the best session possible, one focused on you, we typically will ask friends and family to wait outside the room. However, it is your session and if you feel you need someone in the room with you (18 and older) you can have conversation with our peers about having them join you.

  • Do you see couples?

    We do see couples. In the session we will make sure each person is heard and provide referrals based on what is needed for the couple.

Volunteering means being able to help others in a meaningful way, hopefully making their lives at least a little better for coming in to talk.

Drew D.

It melts my heart to see the relief in clients’ faces when they finally air thoughts and feelings they’ve been alone with for years, and when they see they aren’t as trapped as they’d feared. It’s also helped me see and appreciate how far I’ve come since I came out.


Identity House gives me a sense of belonging, to be part of a community of people who share my interest in helping others through counseling.

Martin S.

Peer counseling has expanded my perspective on the world and our community.

Larry C.